Refund & Return Policy
At Arabian Mall, customer satisfaction is our priority. Please read our Refund & Return Policy carefully before making a purchase.
1. Returns Eligibility
We accept returns under the following conditions:
The item must be unused, unworn, and in its original condition
The item must be returned in original packaging
The return request must be made within 7 days of receiving the product
Proof of purchase (order number or receipt) is required
Certain items may not be eligible for return due to hygiene or safety reasons unless they are defective.
2. Non-Returnable Items
The following items cannot be returned or refunded:
Items damaged due to misuse or improper handling
Products showing signs of wear or alteration
Clearance or sale items (if applicable)
Any item returned after the allowed return period
3. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with:
Your order number
Clear photos or videos of the issue
We will arrange a replacement or refund after verification.
4. Refund Process
Once we receive and inspect the returned item, we will notify you about the approval or rejection of your refund
Approved refunds will be processed to the original payment method
Refunds may take 7–10 business days to reflect, depending on your bank or payment provider
5. Return Shipping
Customers are responsible for return shipping costs, unless the return is due to our error (damaged or incorrect item)
Shipping charges are non-refundable
6. Order Cancellations
Orders can only be cancelled before shipment
Once an order has been shipped, it cannot be cancelled and must follow the return process
7. Contact Us
For return or refund requests, please contact us:
Arabian Mall
Shop 07, Souk Al Lehbab, Dubai, United Arab Emirates
Email: arabianmall00@gmail.com
Phone: +971 52 642 3701
Website: https://arabianmall.ae/
