Refund & Return Policy
At Arabian Mall, customer satisfaction is our priority. Please read our Refund & Return Policy carefully before making a purchase.
1. Returns Eligibility
We accept returns under the following conditions:
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The item must be unused, unworn, and in its original condition
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The item must be returned in original packaging
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The return request must be made within 14 days of receiving the product
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Proof of purchase (order number or receipt) is required
Certain items may not be eligible for return due to hygiene or safety reasons unless they are defective.
2. Non-Returnable Items
The following items cannot be returned or refunded:
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Items damaged due to misuse or improper handling
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Products showing signs of wear or alteration
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Clearance or sale items (if applicable)
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Any item returned after the allowed return period
3. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with:
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Your order number
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Clear photos or videos of the issue
We will arrange a replacement or refund after verification.
4. Refund Process
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Once we receive and inspect the returned item, we will notify you about the approval or rejection of your refund
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Approved refunds will be processed to the original payment method
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Refunds may take 15–20 business days to reflect, depending on your bank or payment provider
5. Return Shipping
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Customers are responsible for return shipping costs, unless the return is due to our error (damaged or incorrect item)
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Shipping charges are non-refundable
6. Order Cancellations
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Orders can only be cancelled before shipment
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Once an order has been shipped, it cannot be cancelled and must follow the return process
7. Contact Us
For return or refund requests, please contact us:
Arabian Mall
Dubai, United Arab Emirates
 Email: arabianmall01@gmail.com
 Phone: +971 52 642 3702
 Website: https://arabianmall.com/