Shipping Policy

At Arabian Mall, we are committed to delivering your orders safely and on time. Please review our shipping policy below.

1. Shipping Locations

We currently ship orders to:

United Arab Emirates (UAE)

At this time, we do not offer international shipping.

2. Order Processing Time

Orders are processed within 1–2 business days after payment confirmation

Orders placed on weekends or public holidays will be processed on the next business day

3. Delivery Time

Estimated delivery time within the UAE is 2–5 business days

Delivery times may vary depending on location, courier service, weather conditions, or unforeseen delays

4. Shipping Charges

Shipping fees (if applicable) are calculated and displayed at checkout

Any applicable delivery charges are non-refundable

5. Cash on Delivery (COD)

Cash on Delivery (COD) is available for eligible orders within the UAE

Customers must ensure availability to receive the order at the provided delivery address

6. Failed or Delayed Delivery

If a delivery attempt fails due to incorrect address or customer unavailability, re-delivery charges may apply

Arabian Mall is not responsible for delays caused by courier partners or events beyond our control

7. Order Tracking

Once your order is shipped, tracking details may be shared via SMS or email (if available)

Customers can also contact us for shipment updates

8. Address Accuracy

Please ensure that your shipping address and contact details are accurate. Arabian Mall is not responsible for orders delivered to incorrect addresses provided by the customer.

9. Contact Information

For any shipping-related questions, please contact us:

Arabian Mall

Shop 07, Souk Al Lehbab, Dubai, United Arab Emirates

Email: arabianmall00@gmail.com

Phone: +971 52 642 3701

Website: https://arabianmall.ae/

Refund & Return Policy

At Arabian Mall, customer satisfaction is our priority. Please read our Refund & Return Policy carefully before making a purchase.

1. Returns Eligibility

We accept returns under the following conditions:

The item must be unused, unworn, and in its original condition

The item must be returned in original packaging

Proof of purchase (order number or receipt) is required

Certain items may not be eligible for return due to hygiene or safety reasons unless they are defective.

2. Non-Returnable Items

The following items cannot be returned or refunded:

Products showing signs of wear or alteration

Clearance or sale items (if applicable)

Any item returned after the allowed return period

3. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with:

Your order number

Clear photos or videos of the issue

We will arrange a replacement or refund after verification.

4. Refund Process

Once we receive and inspect the returned item, we will notify you about the approval or rejection of your refund

Approved refunds will be processed to the original payment method

Refunds may take 7–10 business days to reflect, depending on your bank or payment provider

5. Return Shipping

Customers are responsible for return shipping costs, unless the return is due to our error (damaged or incorrect item)

Shipping charges are non-refundable

6. Order Cancellations

Orders can only be cancelled before shipment

Once an order has been shipped, it cannot be cancelled and must follow the return process

7. Contact Us

For return or refund requests, please contact us:

Arabian Mall

Shop 07, Souk Al Lehbab, Dubai, United Arab Emirates

Email: arabianmall00@gmail.com

Phone: +971 52 642 3701

Website: https://arabianmall.ae/